Privacy Policy

Removal Company Battersea Privacy Policy

This Privacy Policy explains how Removal Company Battersea collects, uses, stores and protects personal data relating to our customers and prospective customers in the Battersea area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, requesting a quotation, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all customers and potential customers of Removal Company Battersea located in the Battersea area, as well as any individuals who contact us regarding our removal and related services. It covers personal data processed through our customer interactions, bookings, quotations, contracts, and service provision, whether those interactions occur in person, by phone, or through other communication methods.

Data Controller

Removal Company Battersea is the data controller in respect of the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

Personal Data We Collect

We only collect personal data that is relevant and necessary for the provision of our removal services and the management of our business relationship with you. The types of personal data we may collect include:

Your full name and title. Contact details such as your postal address, collection and delivery addresses, and other relevant property addresses, as well as your preferred methods of contact. Information about the services you request, including removal dates, inventory details, property access details, packing requirements, and special handling instructions. Billing and payment information, including transaction records and related financial details required for invoicing and accounting, but not full payment card details where we use secure third-party payment processors. Records of your communications with us, including enquiries, complaints, feedback, and any correspondence relating to your booking or potential booking. Information required to comply with legal obligations, such as records needed for tax, accounting, and insurance purposes.

How We Collect Your Data

We may collect personal data directly from you when you request a quotation, make a booking, contact us with an enquiry, or otherwise communicate with us. We may also obtain information relating to your move from third parties where necessary to provide our services, for example from estate agents, landlords, or other parties who help to coordinate access to properties, but only where this is relevant to your removal and lawful to do so.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so. Depending on the specific purpose, we rely on the following legal grounds:

Performance of a contract: We process personal data where it is necessary to enter into or perform a contract with you, for example to provide quotations, confirm and deliver removal services, and manage your booking.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and these are not overridden by your interests or fundamental rights and freedoms. Such interests include managing and improving our services, handling enquiries, ensuring the security of our operations, recovering debts, and maintaining appropriate business records.

Legal obligation: We process personal data where necessary for compliance with legal obligations to which we are subject, for example obligations relating to tax, accounting, insurance, and regulatory reporting.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you have the right to withdraw your consent at any time.

Purposes for Which We Use Personal Data

We use your personal data for the following purposes:

To provide quotations for removal and related services. To communicate with you about your enquiry, booking, or contract. To plan and perform removal services, including arranging access, coordinating logistics, and handling your belongings in line with your instructions. To issue invoices, process payments, and manage any refunds or disputes. To comply with legal and regulatory requirements and maintain appropriate business and financial records. To improve our services, including monitoring service quality, training staff, and analysing customer feedback. To respond to and resolve complaints, disputes, or legal claims.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations. In determining appropriate retention periods, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and applicable legal requirements.

Typically, we retain core customer and contract information for a number of years after completion of the services, in line with tax and accounting rules, limitation periods for legal claims, and insurance requirements. Communications and enquiry records may be retained for a shorter period where they do not form part of a contract. When personal data is no longer required, we securely delete or anonymise it.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy and where appropriate data protection safeguards are in place. Such recipients may include:

Service providers and data processors who assist us in delivering our services, such as IT support providers, customer management platforms, payment processors, and document storage or shredding services. Professional advisers, including accountants, auditors, or legal advisers, where needed for legitimate business and legal purposes. Insurance providers and claims handlers, where necessary in connection with any loss, damage, or claim. Public authorities, regulators, law enforcement agencies, or courts, where we are legally required to do so or where disclosure is necessary to protect our rights or the rights of others.

Our processors act only on our documented instructions and are contractually bound to keep your personal data secure and confidential and to use it solely for the purposes specified by us.

International Transfers

Where we engage service providers that process personal data outside the United Kingdom, we take steps to ensure that any such international transfers comply with applicable data protection laws. This may include using standard contractual clauses or ensuring that the destination country has been deemed to provide an adequate level of data protection.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff training, and regular review of our security procedures. Although we take reasonable care to protect personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to the personal data we hold about you. Subject to certain conditions and exceptions, you may have the right to:

Request access to your personal data and obtain a copy of the information we hold about you. Request correction of any inaccurate or incomplete personal data. Request erasure of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing. Request restriction of processing of your personal data, for example while we verify the accuracy of the data or consider an objection you have raised. Object to our processing of your personal data where we are relying on legitimate interests, including profiling based on those interests, unless we can demonstrate compelling legitimate grounds to continue. Request the transfer of your personal data to you or another party in a structured, commonly used and machine-readable format, where processing is based on consent or contract and carried out by automated means. Withdraw consent at any time, where we rely on consent as our lawful basis. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the UK data protection authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can address your concerns.

Children

Our services are not directed at children, and we do not knowingly collect personal data relating to individuals under the age of 18 except where necessary in connection with a family move and then only with the involvement of an adult customer. If we become aware that we have collected personal data from a child without appropriate authority, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any updates will take effect from the date they are published or otherwise communicated. We recommend that you review this Privacy Policy periodically so that you remain informed about how we handle your personal data.