Terms and Conditions

Service Terms and Conditions for Battersea Removal Company

These Terms and Conditions set out the basis on which Battersea Removal Company provides residential and commercial removal, relocation, packing, storage coordination and associated services within Battersea and surrounding areas. By placing a booking, the customer agrees to be bound by these Terms and Conditions, which form the entire agreement between the customer and the company for the services supplied.

Definitions

In these Terms and Conditions the following expressions shall have the meanings set out below:

Company means Battersea Removal Company, the provider of removal and associated services.

Customer means any individual, partnership, company or other entity that books or receives services from the Company.

Services means any removal, packing, loading, unloading, transportation, storage coordination, clearance or related services supplied by the Company.

Goods means the items, furniture, personal belongings or other property that the Company is instructed to move, pack, handle or otherwise deal with.

Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

Quotations and Booking Process

Any quotation issued by the Company is based on the information provided by the Customer at the time of enquiry, including but not limited to property access, volume and nature of Goods, distance, parking arrangements, and any special handling requirements. The Company reserves the right to amend the quotation or apply additional charges if the information supplied is incomplete, inaccurate or changes before or during the performance of the Services.

Quotations are normally valid for a limited period from the date of issue, as specified in the quotation. If no validity period is stated, the quotation is valid for 30 days. After this period the Company may revise or withdraw the quotation at its discretion.

The Contract is formed only when the Customer confirms acceptance of the quotation and receives a booking confirmation from the Company. Acceptance may be given in writing or via any booking system used by the Company. Provisional bookings that are not confirmed by the Customer within the specified timeframe may be released without notice.

The Customer must provide full and accurate details of both the collection and delivery addresses, any third-party locations, access restrictions, parking restrictions, property layout such as stairs or lifts, and any Goods that are unusually heavy, fragile, valuable or hazardous.

Customer Obligations

The Customer agrees to:

Ensure that the Company has adequate and safe access to all relevant premises at the agreed times, including suitable parking arrangements in accordance with any local regulations.

Obtain and pay for any parking permits, dispensations, or access permissions required, unless the Company has explicitly agreed in writing to arrange such matters.

Ensure that the Goods are properly packed and prepared for removal unless the Company has been specifically instructed to provide packing services.

Remove and disconnect any fixtures, fittings or appliances, including washing machines and electrical items, prior to the arrival of the Company, unless otherwise agreed.

Be present or represented at the collection and delivery addresses to direct the Company and sign any relevant documentation confirming completion of the Services.

Not request the Company to transport or deal with prohibited items, including but not limited to illegal substances, firearms, explosives, flammable materials, perishable goods not disclosed in advance, live animals, or other hazardous materials.

Payments and Charges

All charges will be set out in the quotation or as otherwise notified to the Customer before the Contract is formed. Unless otherwise agreed in writing, payment terms are as follows:

A deposit may be required at the time of booking. The amount and due date of any deposit will be confirmed by the Company.

The balance of the charges is normally due no later than the day of the move or in accordance with the payment schedule specified in the quotation or booking confirmation.

The Company reserves the right to refuse to start or continue any Services if payment has not been made in accordance with the agreed terms.

Payment must be made using an accepted method notified by the Company. The Customer is responsible for ensuring cleared funds by the due date.

If payment is not received on time, the Company may charge interest on overdue amounts at a reasonable commercial rate until full payment is received, together with any reasonable costs of recovery.

Additional charges may apply where:

The Services take longer than estimated because of circumstances outside the Company’s control or not disclosed by the Customer.

Additional Goods are to be moved that were not included in the quotation.

Access is more difficult than indicated or parking is unavailable, resulting in additional handling time or distance.

There are delays caused by the Customer or by third parties not under the Company’s control, including delays with keys, completion of property transactions, or waiting for access.

Cancellations and Postponements

The Customer may cancel or postpone the Services by giving notice to the Company. Any cancellation or postponement may be subject to charges, which reflect the reasonable costs and losses incurred by the Company in reserving resources for the booking.

Unless otherwise specified in the quotation or booking confirmation, the following cancellation terms will usually apply:

If the Customer cancels more than seven days before the scheduled date of the Services, the Company may retain all or part of any deposit to cover administrative costs.

If the Customer cancels between seven days and 48 hours before the scheduled date, the Company may charge up to 50 percent of the total quoted price.

If the Customer cancels within 48 hours of the scheduled start time, fails to provide access, or is otherwise not ready for the Services to begin, the Company may charge up to 100 percent of the total quoted price.

Where possible, the Company will seek to reschedule Services rather than cancel, but rescheduling is subject to availability and may involve additional costs, particularly during peak periods in the Battersea area and surrounding districts.

The Company reserves the right to cancel the Services at any time if:

The Customer is in breach of these Terms and Conditions.

The Company reasonably considers that the job cannot be carried out safely or legally.

Severe weather, road closures, accidents, strikes or other events beyond the Company’s control prevent the Services from being carried out as planned. In such cases, the Company will not be liable for any resulting losses but will use reasonable efforts to rearrange the Services.

Customer Declarations and Restricted Items

The Customer must declare any Goods that are fragile, valuable, of unusual size or weight, or require special handling, such as antiques, artwork, musical instruments, glass, or high-value electrical equipment. Failure to disclose such items may affect the Company’s ability to protect them adequately and may limit liability.

The Company will not carry, and the Customer must not include, any items which are dangerous, unlawful, perishable without prior agreement, or otherwise unsuitable for transport. If such items are discovered, the Company may remove, refuse to transport, or dispose of them without liability and charge the Customer for any related costs.

Performance of Services and Delays

The Company will use reasonable skill, care and diligence in providing the Services and will endeavour to perform them within any timescales agreed with the Customer. However, any dates and times are estimates only and not guaranteed, especially where factors such as traffic, road restrictions or third-party delays are involved.

The Customer acknowledges that removal work in urban areas may be subject to congestion, parking limitations and access constraints. The Company will not be liable for delays or failure to complete the Services on time where such delays are caused by events beyond its reasonable control.

Liability for Loss or Damage

The Company will take reasonable care to protect the Goods and the Customer’s property during the performance of the Services. However, the Company’s liability is subject to the limitations and exclusions set out in these Terms and Conditions.

The Company will only be liable for loss or damage to Goods or property where such loss or damage is caused by the Company’s negligence or breach of Contract. The Company shall not be liable for any loss or damage caused by third parties, inherent defects or pre-existing conditions in the Goods, or insufficient packing where the Customer has undertaken the packing.

The Company’s liability for loss or damage to Goods is limited to a reasonable and proportionate amount per item or per claim, as specified in the quotation or any separate cover arranged. If no specific figure is stated, liability shall be limited to a sum considered reasonable in the circumstances, having regard to the value of the Services and the nature of the Goods.

The Company will not be liable for:

Indirect or consequential loss, including loss of profit, loss of enjoyment, loss of income, or loss of opportunity.

Damage to goods packed by the Customer, unless there is clear evidence of mishandling by the Company’s staff.

Normal wear and tear, minor marks or scuffs occurring during handling, or deterioration inherent to the nature of certain items.

Loss or damage arising from disassembly or reassembly of furniture or equipment where such items are not designed for repeated dismantling.

Any loss arising from failure of the Customer to protect or insure particularly valuable or delicate items.

Damage to driveways, paths, lawns, or other access routes where the Customer has requested or agreed that vehicles may use those areas.

Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within seven days of completion of the Services. The Customer must give the Company a reasonable opportunity to inspect the alleged damage and must retain any affected items until the matter is resolved.

Insurance

The Company maintains appropriate insurance cover for its activities in line with industry practice. Details of the main provisions of such cover can be made available upon request. The Customer is encouraged to ensure that their own insurance arrangements are sufficient to cover the full replacement value of their Goods, especially where items of high value or particular sensitivity are involved.

Waste, Recycling and Environmental Regulations

Where the Services include clearance, disposal or recycling, the Company will comply with applicable waste management and environmental regulations. Certain items may require specialist disposal and may incur additional charges.

The Customer confirms that they have the right to dispose of any items handed to the Company for clearance or recycling, and that such disposal will not infringe the rights of any third party.

The Company will not accept hazardous waste, including but not limited to chemicals, asbestos, medical waste, or any material classified as special waste under relevant regulations, unless there is a prior written agreement for specialist handling.

Where the Company acts as a carrier of controlled waste, it will do so in accordance with current legal requirements, and the Customer agrees to cooperate in any documentation or information reasonably required to evidence lawful disposal.

Access, Parking and Property Damage

The Customer is responsible for ensuring adequate parking for the Company’s vehicles near the collection and delivery addresses. Any parking charges, fines or penalties incurred as a direct result of circumstances within the Customer’s control may be charged to the Customer, including where the Customer has requested the Company to park in a restricted or controlled area.

The Customer should take reasonable steps to protect floors, walls and other surfaces if there is concern about potential marks or damage, particularly in properties with newly decorated or delicate finishes. The Company will take reasonable care but is not responsible for pre-existing defects or damage arising from normal handling where access is restricted.

Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied. The Company will endeavour to handle complaints fairly and promptly.

In the event that a dispute cannot be resolved directly between the parties, both the Customer and the Company agree to consider reasonable forms of alternative dispute resolution before commencing court proceedings, where this is practical and appropriate.

Data Protection and Confidentiality

The Company may collect and process personal data relating to the Customer for the purposes of administering the booking, performing the Services, handling payments, and complying with legal obligations. The Company will handle such data in accordance with applicable data protection legislation and will take reasonable steps to keep it secure.

Customer information will not be disclosed to third parties except where necessary for the performance of the Services, for legal compliance, or as required by law or regulatory authorities.

Variation and Severability

No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company. Any special terms agreed with the Customer will apply only to the specific Contract for which they are agreed and will not constitute a general waiver of any rights.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be interpreted in a way that most closely reflects the original intent and is enforceable, or if this is not possible, it shall be severed from the remainder of the Terms and Conditions, which shall remain in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between the Customer and the Company, shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms and Conditions or the Services provided by the Company shall be subject to the exclusive jurisdiction of the courts of England and Wales, without affecting any mandatory rights that may apply to the Customer under local consumer protection laws.

By confirming a booking with Battersea Removal Company, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.